FAQ

Thank you for your interest in Mycocatea.

FAQ's

Please allow 24-48 hours for email responses. We do not answer emails or ship during the weekends.

 
All orders are shipped from Lima - Peru.
 
We use Serpost the Peruvian Postal Service.

All orders will be processed within 2 business days of receiving payment.

Following processing, all orders are followed up with a courtesy email notification. If you do not receive this email within 2 business days of ordering, please contact us immediately to confirm we have received payment.

Once processed, all domestic (orders Peru and South America ) are shipped via  regular post service. Estimated delivery time: 5-10 business days from process date.

All international order from North America  are orders are shipped via EMS Express Mail Service. Estimated delivery time: 7-10 business days from process date

Europe - Australia- South Korea - England orders are shipped via EMS Express Mail Service. Estimated delivery time: 7-10 business days from process date.

For your peace of mind, faster service, and in order to provide a tracking number, for all International orders shipped via Express International shipping. Estimated delivery time: 7-10 business days from process date.

Our products natural and  100% Organic, fresh, all-natural and have not in any way been chemically altered from their natural state.
 
 
Thank you for your continued support and patronage. We welcome any comments, questions, or suggestions. Feel free to contact us at info@mycocatea.pe.